Returns & Exchanges
We want you to love your hair results, but if you are not completely satisfied with your purchase, we accept returns on unopened and unused products within 30 days of delivery. Please note that for hygiene and safety reasons, used hair care items cannot be returned.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused Fanola products in their original packaging, ensuring all seals are intact to qualify for a refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing